The Ooma logo on the front of the Ooma Telo Base Station or Phone Genie will flash red when the device is not able to connect to the Ooma service. This may happen upon first use if the device has not been activated properly.
How do I fix Ooma flashing red light?
A flashing red Ooma Symbol means the Ooma Telo isn’t “seeing” the Internet. First check and make sure your credit card information is up to date. Ooma will turn off your connection if the credit card information isn’t up to date.
Why is my Ooma Telo offline?
The Ooma device will be offline if there is an issue with the internet connection. For example, if the WIFI or Ethernet cable connection is disconnected or if you are experiencing issues with your ISP.
How do I reconnect my Ooma?
Plug the Adapter into the USB port on the back of your Telo Base Station or Phone Genie. Using an Ethernet cable, connect the HOME NETWORK port on the back of your Telo Base Station or Phone Genie to a computer. Use the computer and open up a browser to setup.ooma.com.
Why is my Ooma flashing purple?
Blinking Purple System Status
Indicates your Ooma Telo is downloading a software upgrade. All services are unavailable. Do not unplug your Ooma Telo when it is in this state.
Why is setup Ooma COM not working?
If you are unable to connect to in Step 5 of the Quick Start Guide, try the following steps: Make sure your computer is connected via Ethernet to the HOME port of the Telo Base Station. Disable Wi-Fi on the computer you are using to connect to the Ooma Telo Base Station.
How do I change my Ooma settings?
Open a web browser on your computer and navigate to or Once you have completed this connection, you will be able to access the set up page to configure your system’s settings.
WHAT IS button on back of Ooma Telo?
Page (on rear of Telo Base Station or Phone Genie)
This button will allow you to page and sync your Ooma Telo Base Station or Phone Genie system with the Ooma HD3 Handset, HD2 Handset, Ooma Linx, and other wireless accessories.
How do I reset my Ooma 2?
Power off the Telo unit, wait around 15 seconds, then power it back on, 2. When the logo starts flashing RED, press and hold ‘Stop’ and ‘Trash’ keys at the same time, … see more. 2.
